A gold medalist from Mumbai university in Masters of Commerce and Masters in Financial Management from NMIMS, Jay has 21 years of work experience spread across sectors like retail banking, insurance and real estate. His core lies in managing operations, Direct sales and customer service with a strategic bent of mind. Jay has worked in large organisations like ICICI Bank and Citibank where he has been instrumental in setting up the credit cards and customer service business. He has also handled large businesses at the leadership level, all of which have their substantial contributions coming through Direct Channels. In his last role at Lodha Group, Jay was the Head of PreSales vertical contributing to 25 projects across mass, affordable housing and luxury projects with his expertise on database and cross-project management. In his current capacity, Jay has been the founding member of Xanadu heading the Direct business of PreSales and Digital marketing.